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Appointment Policy

Our office hours are determined by many factors, and our days never seem long enough to see every patient that needs care.

In order to best utilize the time available, and keep our patient and client wait times as short as possible, we require appointments to be scheduled in advance of any examination.

Please, read this page further for our appointment policy.

Please note, Suffolk Veterinary Group Animal Wellness & Laser Surgery Center is not a critical care, emergency, or specialty veterinary facility. While we will do our best to see your pet should they require immediate medical attention as our scheduling and staffing allows during our appointment hours, we reserve the right to refer, transfer, or otherwise redirect patients to a critical care, emergency, or specialty veterinary facility if we deem it is within the patient's best interest to do so. Same Day Emergency Care Examination Fees are $82.00, and After Hour Same Day Emergency Care Examination fee (emergencies seen after 6:00pm) is $100.00.

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Hours Are By Appointment Only

Our business hours are based on appointments, therefore we may not always be available during all posted hours.  Our appointment and surgical hours are as follows:

Monday Appointment Hours 10:00am to 7:00pm
Tuesday Surgery Hours 8:00am to 4:00pm (office open for surgical patients only at this time)
Tuesday Appointment Hours 4:00pm to 7:00pm
Wednesday Appointment Hours 10:00am to 7:00pm
Thursday Appointment Hours 10:00am to 7:00pm
Saturday Appointment Hours 9:00am to 5:00pm

If your pet requires immediate medical care outside of these times, call 631-698-2225.


Well-Pet Care Program By Appointment Only

Well-Pet Care Program services are exclusively Mondays through Thursdays by appointment only, so please call promptly to schedule.  Do not be surprised if you cannot get a Well-Pet Care Program appointment within the same day, or even week, you call.  Our Well-Pet Care Program is very popular, and space is limited to provide open appointment times for sick patients and same-day emergency needs.  Plan well in advance if you would like to take advantage of our reduced cost yearly health care before you go on vacation.  We do not provide Well-Pet Care Program reduced cost services on Saturdays.  Thank you.  

Well-Pet Care Appointments are intended for patients in good-health who do not require Same Day Urgent Care or sick-patient appointment scheduling.  Therefore, if your pet has an illness, such as an ear or skin infection, we will be happy to see them sooner for a sick-patient visit, but will be unable to offer vaccination or Well-Pet Care services until such time as the Veterinarian has determined the illness has resolved or will not be adversely affected by vaccination.

Due To The Popularity of Our Well-Pet Care Program And The Limited Number Of Well-Pet Appointments Available, Schedule Your Pet's Well-Pet Care Appointment At Least Two Weeks In Advance!!
We Will No Longer Be Offering Same Day Well-Pet Care Appointments 

Click Here For More Well-Pet Care Information


Same Day Emergency Care Scheduling

Please note, Suffolk Veterinary Group Animal Wellness & Laser Surgery Center is not a critical care, emergency, or specialty veterinary facility. While we will do our best to see your pet should they require immediate medical attention as our scheduling and staffing allows during our appointment hours, we reserve the right to refer, transfer, or otherwise redirect patients to a critical care, emergency, or specialty veterinary facility if we deem it is within the patient's best interest to do so. Same Day Emergency Care Examination Fees are $82.00, and After Hour Same Day Emergency Care Examination fee (emergencies seen after 6:00pm) is $100.00.

Sick patients get top priority in our scheduling, and we do our best to schedule them for Same Day Emergency Care.  There is an increased examination fee associated with Same Day Emergency Care and After Hour Emergency Care since critical cases take longer consultation times and require extensive diagnostics.

This is why we do not schedule same-day Well-Pet Appointments. If your pet requires vaccination, or does not have an illness in need of Same Day Emergency Care, please understand we will gladly do the best we can to get your companion in to see the Veterinarian as soon as possible, but we will only be offering appointment times at least 2 weeks out when you mention the reason for your scheduling is Well-Pet.  

We cannot combine Same Day Emergency Care appointments with vaccination, and we will not vaccinate Same Day Emergency Care patients. Same Day Emergency Care appointments are for tending to sick and critical patients only. Well-Pet Care Appointments are intended for pets in good health, whom do not need sick patient care, and for whom scheduling two-weeks in advance will not be a detriment to their health.

We appreciate the courtesy of all our valued families in understanding if delays in our day are caused by medical emergencies.  Just as you are kind and considerate in being understanding, we will return to you and your pet the same compassion and consideration when they need immediate care.

Please note, Suffolk Veterinary Group Animal Wellness & Laser Surgery Center is not a critical care, emergency, or specialty veterinary facility. While we will do our best to see your pet should they require immediate medical attention as our scheduling and staffing allows during our appointment hours, we reserve the right to refer, transfer, or otherwise redirect patients to a critical care, emergency, or specialty veterinary facility if we deem it is within the patient's best interest to do so.Same Day Emergency Care Examination Fees are $82.00, and After Hour Same Day Emergency Care Examination fee (emergencies seen after 6:00pm) is $100.00.

Click Here For More Animal Emergency Information


Walk-In Patients Will Be Seen On A Triage Basis

Please note, Suffolk Veterinary Group Animal Wellness & Laser Surgery Center is not a critical care, emergency, or specialty veterinary facility. While we will do our best to see your pet should they require immediate medical attention as our scheduling and staffing allows during our appointment hours, we reserve the right to refer, transfer, or otherwise redirect patients to a critical care, emergency, or specialty veterinary facility if we deem it is within the patient's best interest to do so. Same Day Emergency Care Examination Fees are $82.00, and After Hour Same Day Emergency Care Examination fee (emergencies seen after 6:00pm) is $100.00.

We Do Not Encourage Walk-In Patients. Please Do Us And Your Fellow Families The Courtesy Of Scheduling An Appointment So That We Can Reduce Wait Times And Tend To Sick Patients.

This means that if your pet is not having an immediate medical crisis, you may experience some wait time as our PetCare Team completes their responsibilities with the scheduled appointments.  We will gladly see you and your pet as soon as we possibly can, but encourage walk-in patients to schedule appointments for another time if it is a Well-Pet Appointment, so that you and your pet experience as little wait time as possible.  We understand your time is valuable, which is why we always strive to provide each patient with scheduled time in which they are our sole focus, and enforce our appointment policy.

Walk-In Patients not experiencing an immediate medical crisis who decline to schedule appointments for a more convenient time will be charged our Same Day Emergency Care examination fee, in addition to any Well-Pet or vaccination services they require.

Please note, Suffolk Veterinary Group Animal Wellness & Laser Surgery Center is not a critical care, emergency, or specialty veterinary facility. While we will do our best to see your pet should they require immediate medical attention as our scheduling and staffing allows during our office hours, we reserve the right to refer, transfer, or otherwise redirect patients to a critical care, emergency, or specialty veterinary facility if we deem it is within the patient's best interest to do so. Same Day Emergency Care Examination Fees are $82.00, and After Hour Same Day Emergency Care Examination fee (emergencies seen after 6:00pm) is $100.00.


Follow-Up Examinations

Many of the medical conditions we treat patients for require follow-up examinations to ensure that your pet is benefiting from the prescribed medications, and that the condition is on its way to being resolved, or is being monitored appropriately.  We encourage all our families to schedule these follow-up exam appointments before leaving our hospital to get the appointment times that best work for them.  Please, do not skip your pet's follow-up examination, even if you think your pet is "doing better."  We have unfortunately seen many patients experience relapse of their medical conditions because of missed follow-up exam, and without examination, we will not be able to prescribe or fill any medications your pet may need.


Reduced Hours of Operation

These may occur at times due to inclement weather or family emergencies where our PetCare Team might become unavailable, and the hospital will be closed as a result. 

We will make our best efforts to insure that all appointments are re-scheduled promptly, and that our valued clients are kept notified of any and all changes in our hours of operation in a timely fashion.  Thank you for your understanding.  "Like" us on Facebook as we can often reach the most people via posts to our Facebook Page of any immediate closings or change in hours.

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Please, don't hesitate to call us at 631-696-2400 to schedule an appointment!

Sign up using the form below or call (631) 696-2400 to make an appointment.

THIS ---->https://suffolkveterinarygroupcom.vetmatrixbase.com/general-clinic-information/appointment-policy.html

Office Hours

DayOpenClosed
Monday10:00am7:00pm
Tuesday4:00pm7:00pm
Wednesday10:00am7:00pm
Thursday10:00am7:00pm
FridayClosedClosed
Saturday9:00am5:00pm
SundayClosedClosed
Day Open Closed
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
10:00am 4:00pm 10:00am 10:00am Closed 9:00am Closed
7:00pm 7:00pm 7:00pm 7:00pm Closed 5:00pm Closed

Testimonial

I want to thank Dr. Winkler and his staff. They are the most compassionate animal care center ever. And when we recently had to put our kitty down, no where else will you receive the compassion they show. God bless them for their kindness and caring hearts.

Barbara B.
Selden, NY

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